Service Cloud, Team Lead

📋 Description

• Lead the Service Cloud Platform team powering Adyen's Customer Support
• Design, build, and evolve systems including telephony, messaging, workforce management, and QA
• Collaborate with AI teams to integrate AI capabilities into the tech stack
• Manage multi-disciplinary team of Salesforce Developers, Administrators, Architects, and Business
• Define and execute the Support technology roadmap and KPIs
• Partner with global stakeholders to align priorities, risks, and progress

🎯 Requirements

• 7+ years Salesforce experience with strong Service Cloud expertise
• 5+ years directly leading technical teams
• Deep platform knowledge across architecture, customization, automation, integrations, security
• Proven coaching experience for engineers and administrators
• SDLC, Agile delivery, enterprise integrations, and AI/automation initiatives
• Excellent stakeholder management and ability to bridge strategy with execution

🎁 Benefits

• Hybrid work model with in-office collaboration
• Opportunity to influence global support technology roadmap
• Working with a modern tech stack and AI capabilities
• Career growth in a scale-up environment
• Global teams and diverse, inclusive culture