Manager, Customer Communications

📋 Description

• Develop customer-facing content across channels
• Execute communication strategy aligned with brand and goals
• Ensure quality, tone, accuracy, and compliance
• Strengthen consistency across channels
• Improve personalization with stakeholder collaboration
• Use customer insights to improve messaging

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Business or related field, or equivalent experience
• 5+ years in digital marketing and communications
• 3+ years professional writing experience in customer communications
• Experience across emails, letters, websites, chatbots, landing pages, scripts, and digital campaigns
• Strong knowledge of email best practices and platforms (Act-On) and AB testing
• Ability to translate complex information into concise customer messaging

🎁 Benefits

• Competitive salary: $110,000–$130,000
• Eligible for annual performance-based bonus
• Medical, dental, and vision insurance
• Up to 3% 401(k) match
• Generous paid time off
• Remote work opportunity in the United States