Experience Strategy Director
MapRemotely
crmcustomer experiencemarketing automationstakeholder managementexperience strategypersonalizationbusiness & managementdata drivenloyalty
Job Description
📋 Description
- Set strategic direction for cohesive CX across marketing automation, personalization, and CRM.
- Own end-to-end customer experience, turning opportunities into outcomes.
- Lead client engagements with cross-functional teams and partners.
- Evangelize and refine experience strategy service lines for growth.
🎯 Requirements
- Proven track record leading CX, CRM, personalization, or loyalty.
- Fluency with Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, or similar.
- Strong stakeholder management and client leadership.
- Experience in global, matrixed environments.
- Ability to shape and evangelize service lines.
🎁 Benefits
- Global MAP/VML network across 55+ nationalities.
- 1000+ technology specialists and data scientists.
- Equal opportunity employer with an inclusive culture.
