Junior Customer Success Manager - German speaker

📋 Description

• Own enterprise account strategy with Success Plans, goals, and KPIs.
• Drive retention and risk management; lead recovery for at-risk accounts.
• Lead expansion via quarterly business reviews with AE collaboration.
• Coordinate cross-functional execution across Sales, Product, Support, Finance, Onboarding.
• Manage executive relationships with C-level and senior stakeholders.
• Conduct QBRs to track performance and identify growth opportunities.

🎯 Requirements

• At least 3 years in Customer Success or Digital Marketing.
• Proven track record with Renewal Rate, Expansion, Product Adoption, Account Health.
• Experience managing complex enterprise accounts with high MRR and multiple stakeholders.
• Strong ability to understand customer needs and act as a Trusted Advisor.
• Excellent presentation and communication skills; native German and English at C1/C2.
• Strong project management to coordinate end-to-end timelines and stakeholders.

🎁 Benefits

• Remote-friendly setup with relocation support for international talents.
• Flexible for life: remote-friendly, home workspace budget.
• Healthcare, leave policies, and wellbeing programs.
• Global, multicultural team with opportunities to grow together.
• Learning opportunities via Udemy and internal knowledge sharing.
• Collaborative culture with team events and diverse communities.