Technical Support Engineer

📋 Description

• Provide incident management and support for Everbridge solutions in Norway
• Analyze and solve product issues reported by customers per SLAs
• Help develop monitoring capabilities for products across deployment patterns
• Proactively monitor outstanding incidents for assigned customers
• Provide feedback to Platform Engineering and product teams to improve resilience
• Perform software upgrades, installation, configuration, and verification in Linux environments

🎯 Requirements

• Experience in Unix/Linux environments
• Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, security
• Fluency in Norwegian (verbal and written) is a must
• Preferably telecom network experience (2G/3G/4G/5G)
• Knowledge of Cisco routers/switches, AWS cloud services, and basic scripting is preferred
• Linux or Cisco certifications are a plus

🎁 Benefits

• Remote/home-based position in Norway
• Opportunity to work across managed services and platform engineering teams