Customer Support Agent - Flooring

📋 Description

• Provide comprehensive first-level customer support via phone, email, chat, and remote-access tools.
• Troubleshoot basic technical issues involving hardware, IT systems, servers, networks, and software
• Manage support requests through Zendesk and prioritize tasks for timely resolutions.
• Investigate, document, and follow up on customer issues with accurate case histories and solution
• Escalate complex issues to higher-level teams with clear information.
• Document product errors in internal systems in English to assist investigation and product

🎯 Requirements

• Ongoing or completed bachelor's degree in IT, Accounting, Mathematics, or related field (preferred).
• Previous experience in a customer service or customer support role.
• Knowledge of accounting principles or processes.
• Experience using remote support tools to diagnose or resolve customer issues.
• Experience with CRM platforms or ticketing systems; familiarity with Zendesk is an advantage.
• Fluent English, with strong written and spoken communication skills.

🎁 Benefits

• Permanent full-time employment (CLT) with a 42-hour work week.
• National medical health plan through Unimed.
• National dental assistance through Unimed.
• Extended maternity and paternity leave.
• Life insurance.
• Meal/restaurant allowance through Alelo Tudo.