Information Technology Help Desk Technician

📋 Description

• Remote IT support role for end-users
• Handle hardware, software, OS, and network issues
• Document and track support requests and resolutions
• Collaborate with IT teams on improvements and projects
• Provide user training and guidance on tech/tools
• Maintain professionalism under pressure while managing requests

🎯 Requirements

• Experience as Help Desk or IT Support Tech
• Degree or cert in IT helpful
• Windows 10/11 and Mac OS proficiency
• Strong Office 365 proficiency
• Diagnose hardware, software, and network problems
• Knowledge of OS, security, endpoint management

🎁 Benefits

• Salary: $60,000–$65,000 depending on experience
• Medical, dental, vision insurance
• Disability, life insurance
• 401(k) retirement plan
• Flexible Spending & Healthcare Savings accounts
• Paid time off