Customer Success Executive
ServiceNowRemotely
Listed on 2 job boards, which is a stronger signal than one board alone.
change managementsaasrelationship managementaicross functional leadershipenterprisebusiness & managementexecutive presence
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Job Description
📋 Description
- Lead post-sales transformation for Enterprise, Industries, and Commercial segments.
- Align ServiceNow offerings with customer goals; build executive relationships.
- Drive renewals, adoption, health, and expansion with KPI focus.
- Collaborate with Account Executives on pre- and post-sales strategies.
- Identify risks and develop value-realization plans with customers.
- Foster continuous improvement through strategic alignment with executives.
🎯 Requirements
- AI integration & thought leadership for automation and insights.
- Enterprise SaaS transformation and strategic advisory experience.
- C-level presence and relationship management with large enterprises.
- 10+ years in management consulting, solution consulting, or leadership roles.
- Strategic account management of high-impact, complex customers.
- Strong business acumen and problem-solving abilities.
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