VP Client Success & Experience UK

📋 Description

• Lead global Client Success & Experience org, unifying Customer Support and Client Success
• Define future-state strategy for seamless client experience across touchpoints.
• Build proactive engagement model focused on adoption, retention, and partnerships.
• Champion accountability, client-centricity, and continuous improvement.
• Develop and mentor leaders across Client Success and Support functions.

🎯 Requirements

• Strong leadership of global Client Success, Technical Account Management, or Client Operations
• Deep understanding of client lifecycle management and operational excellence.
• Experience leading large-scale transformation in global organizations.
• Proficiency with AI, automation, predictive analytics, and self-service tech.
• Commercial acumen to align operations with growth opportunities.
• Data-driven decision making and stakeholder management at executive level.

🎁 Benefits

• Opportunity to shape global client experience in a payments/fintech leader.
• Collaborative, diverse global team with a focus on AI-enabled client solutions.