Director, Business Planning & Central Operations

📋 Description

• Director of Business Planning & Central Operations leads five functions: Planning &
• Role sits within Customer Care Operations to ensure resourcing, cost discipline, and execution
• Reports to the Senior Director of Customer Care Operations and partners with Finance, Product

🎯 Requirements

• 10+ years in business strategy, operations, consulting, or investment banking with 5+ years in
• Strong financial/analytical foundation; ability to build capacity models and translate into
• Experience leading large-scale growth initiatives, integrations, or partnerships in
• AI fluency and ability to lead through AI-driven transformations in operations.
• Exceptional cross-functional partnering with Finance, Product, Tech, and Operations; decisive and
• Experience in customer support or contact center ops is a plus; MBA or equivalent advanced degree

🎁 Benefits

• Health, dental, life, and disability coverage; mental health benefits.
• Family building benefits; child care and pet benefits.
• Lyft Health Care Savings Account; RRSP plan.
• Flexible paid time off; hybrid in-office schedule with at least 3 days/week in the office.
• Hybrid flexibility: up to 4 weeks remote per year; in-office perks explained by recruiter.