Team Lead - Sub Customer Onboarding

📋 Description

• Lead a Sub Customer Onboarding team performing KYC & CDD checks for global customers from
• Guide the team to ensure compliance with standards and SLAs while delivering excellent customer
• Collaborate with commercial, compliance and product teams to ensure regulatory compliance and
• Own onboarding lifecycle with a focus on quality, scalability, and operational excellence.
• Proactively manage escalations and improve onboarding processes for platform merchants.
• Anticipate new product launches and adapt workflows accordingly.

🎯 Requirements

• Strategic Regulatory Expert: deep domain expertise in CDD/KYC, fraud, risk or compliance.
• People & Resource Manager: 2+ years leading teams in high-volume Ops/Support/Compliance
• Strategic Ownership Leader: end-to-end onboarding lifecycle ownership and regulatory-aligned
• Continuous Improvement Driver: strong QA focus, cross-team collaboration to improve efficiency.
• Escalation Expert: exceptional stakeholder management for merchant escalations.
• Excellent Communicator: clear English communication across global stakeholders.

🎁 Benefits

• Office-first environment with in-person collaboration in Madrid.
• Join a diverse, global team focused on compliant, scalable onboarding.