Technical Engineer 1 (Customer Support)

📋 Description

• Own ticket lifecycle and manage customer expectations.
• Provide clear, timely updates and next steps.
• Participate in customer meetings and discussions.

🎯 Requirements

• BE/BTech in CS/Engineering or related field (or equivalent).
• 2-3 years in enterprise software customer support.
• Strong SQL skills (joins, subqueries, views).
• Experience with Cognos, Looker, SharePoint, Excel.
• Analytical, problem-solving, and effective communication.

🎁 Benefits

• Opportunity to develop technical and product expertise.
• Collaborative team environment with growth potential.