Application Systems Admin

📋 Description

• Serve as the primary Tier 2 escalation point for Help Desk agents, providing advanced
• Triage incidents and coordinate Level 2 support activities with operations managers and technical
• Coordinate service restoration during application failures, system outages, authentication issues
• Administer user accounts and access permissions across enterprise applications and authorized
• Manage soft and hard authentication tokens, including issuance, troubleshooting, replacement
• Perform routine application and system administration tasks, maintain system logs, investigate

🎯 Requirements

• Associate degree in Information Technology, Computer Science, Information Systems, or a related
• At least 2 years of experience in Help Desk, technical support, system administration, application
• Hands-on experience administering user accounts, access permissions, authentication, and security
• Experience troubleshooting application access, authentication, account, and system-related
• Working knowledge of incident management, escalation procedures, service restoration, and
• Experience using ticketing systems and maintaining clear documentation of technical issues

🎁 Benefits

• Competitive compensation package.
• Flexible work schedules designed to support work-life balance.
• Fully remote work environment for U.S.-based employees.
• Comprehensive employee benefits focused on health, well-being, and financial security.
• Training and professional development opportunities.
• Career growth opportunities within a collaborative and learning-oriented environment.