VP Client Success & Experience

📋 Description

• Lead global Client Success & Experience org including Customer Support and Client Success
• Define and execute future-state client success strategy for seamless experiences
• Build proactive engagement focusing on adoption, retention and long-term partnerships
• Foster accountability, ownership and continuous improvement
• Develop and mentor leaders across Client Success and Support

🎯 Requirements

• Strong leadership managing global Client Success, Technical Account Management or Client Operations
• Deep understanding of client lifecycle management and operational excellence
• Experience leading large-scale transformation and building global teams
• Experience with AI, automation, predictive analytics and self-service tech
• Commercial acumen and ability to align operations with growth
• Data-driven with meaningful client success and support metrics

🎁 Benefits

• Opportunity to shape client experience globally
• Collaborate across markets and functions
• Global, diverse team of Paymentologists