Customer Success Manager

📋 Description

• Own post-sale customer journey for portfolio of customers; translate goals into measurable outcomes.
• Serve as strategic partner; guide adoption, change, and value realization.
• Use insights, product usage data, and context to identify risks and opportunities.
• Lead strategic conversations with stakeholders across levels; drive renewals and expansions.
• Coordinate internal teams to resolve challenges and deliver strong customer experience.
• Maintain account discipline: health, success plans, risks, opportunities, and key data.

🎯 Requirements

• Bachelor's Degree preferred or equivalent work experience.
• 3+ years in Customer Success, Account Management, Consulting, SaaS, or similar.
• Strong business acumen; translate challenges to outcomes and solutions.
• Consultative communication, discovery, and relationship management skills.
• Ability to analyze data and translate insights into action plans.
• Confident leading strategic conversations with stakeholders.

🎁 Benefits

• Hybrid role with 3 days/week in Toronto, Canada.
• Competitive pay and inclusive, collaborative environment.
• Opportunities to shape customer outcomes and drive business value.