Support Engineer - Veterinary HealthTech (Canada)

📋 Description

• Support Engineer for CX-focused platform work in veterinary healthtech.
• Own onboarding, data migrations, decommissioning, and platform tickets.
• Collaborate with CX, Success, and Implementation teams to deliver reliable tech outcomes.
• Operate with autonomy across infrastructure and product ecosystem.
• Background check required due to production access.

🎯 Requirements

• AWS: verify changes, smoke tests; experience with RDS, S3, EC2, ECS.
• Git/GitHub: PRs, reviews, merges, validations.
• Communication: clear English, can lead customer calls and write docs.
• Security: data privacy, least-privilege, secure handling.
• Ticketing: Jira/Intercom/Front or similar.

🎁 Benefits

• 100% remote work from anywhere.
• Competitive USD pay and PTO.
• Autonomy to manage time and focus on results.
• Work with top American companies and diverse global team.