IT Help Desk Engineer

📋 Description

• Primary technical resource on Global ServiceDesk for end-user support
• Based in Mohali; handle incident triage, identity lifecycle tasks, device provisioning
• Support across Zscaler’s security ecosystem and enterprise SaaS stack
• Maintain secure Zero Trust work environment and drive operational efficiency

🎯 Requirements

• 3–6 years IT Helpdesk/ServiceDesk/Technical Support
• Experience with ServiceNow (incidents, requests, queues)
• Working knowledge of Okta, Active Directory, ConductorOne
• Proficient in macOS/Windows 10/11; Workspace ONE (AirWatch) or similar MDM
• Experience with Google Workspace, M365, Zoom; 1Password
• Strong TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting

🎁 Benefits

• Health plans, vacation/sick time, parental leave
• Retirement options, education reimbursement
• In-office perks and more