IT Support Specialist

📋 Description

• Provide first-level IT support to Cognism employees across multiple locations, including remote
• Manage IT assets, onboarding/offboarding, and ensure seamless IT operations.
• Support Windows and macOS endpoints, Microsoft 365, and common SaaS applications.
• Administrate network connectivity (Wi-Fi) and basic security practices in coordination with
• Document IT processes, troubleshooting guides, and maintain up-to-date IT assets inventory.
• Assist with in-office events by providing IT/AV support and equipment setup.

🎯 Requirements

• Minimum 3 years in IT support or helpdesk across multiple time zones.
• Strong knowledge of Windows/macOS, Microsoft 365, and common SaaS tools.
• Experience with network troubleshooting, Wi-Fi management, and basic firewall concepts.
• Customer-focused, collaborative, and able to document processes for knowledge sharing.
• Proactive problem-solver with strong organizational skills; ITIL and CompTIA A+ are desirable.

🎁 Benefits

• Competitive compensation
• Inclusive, diverse workplace culture
• Opportunities for growth and professional development