IT Solutions Support Engineer - Junior

📋 Description

• Provide 1st and 2nd level technical support for LIMS applications.
• Investigate, troubleshoot, and resolve incidents within agreed SLAs.
• Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix).
• Perform initial root cause analysis and escalate complex issues to appropriate teams.
• Collaborate with IT Operations, Development, and other stakeholders to ensure timely resolution.
• Develop, write, and debug scripts to automate workflows and enhance system functionality.

🎯 Requirements

• Up to 2 years of experience in IT support, application support, or helpdesk roles.
• Basic understanding of Windows Server environments and networking fundamentals.
• Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL).
• Familiarity with ticketing systems (ServiceNow, BMC Remedy, or similar).
• Knowledge of ITIL practices (Incident, Problem, Change Management).
• Basic exposure to IIS-hosted applications.

🎁 Benefits

• Nice to Have: Exposure to .NET technologies (ASP.NET / C#).
• Nice to Have: Knowledge of REST APIs, message queues, or distributed systems.
• Nice to Have: Understanding of SDLC and Product Lifecycle methodologies.