Team Lead Client Success

📋 Description

• Lead a Client Success team of up to eight CSMs for B2B clients on the Zattoo TV platform (focus on
• Coach and develop team members, ensure consistent processes, and collaborate with adjacent teams.
• Manage escalation, maintain service quality, and represent CS in cross-functional meetings with
• Own team rituals, process improvements, and day-to-day operations while safeguarding the bigger

🎯 Requirements

• 5+ years in Customer Success/Account Management or comparable B2B roles, with people management
• Proven ability to coach, develop, and retain a diverse team.
• Experience building scalable team processes without micromanaging.
• Strong communication across all levels; translate company strategy effectively.
• Sound judgment under pressure; handle client escalations calmly.
• Fluency in English; German at professional level is a plus for the DACH context.

🎁 Benefits

• Competitive salary and 30 days vacation plus public holidays.
• Flexible working hours with option for remote work worldwide up to 8 weeks per year.
• Perks: streaming access, German classes, hack days, diverse, carbon-neutral and inclusive culture.