Product Adoption Expert - Contact Center

📋 Description

• Drive deep adoption and measurable value across contact center customers.
• Translate CCaaS workflows into practical customer solutions; work with CCaaS platforms.
• Blend customer-facing consulting with scalable enablement; partner with CS, Product, Marketing
• Support migrations, launches, workflow design, and change management.
• Create reusable playbooks, webinars, and enablement programs for scale.
• Contribute to renewals and expansion through customer value realization.

🎯 Requirements

• Hands-on experience with contact center/unified communications platforms.
• Experience with RingCentral, Dialpad, Amazon Connect, NICE inContact/CXone, Five9, Genesys
• Strong ability to translate complex tech into practical guidance; engage technical and operational
• Excellent communication; comfortable leading workshops and training.
• Collaborative cross-functional mindset; comfortable working with Product, Marketing, CS
• Strong problem-solving and project management skills; manage multiple priorities.

🎁 Benefits

• Competitive compensation: base salary range likely variable by location and experience.
• Total direct compensation may include base, bonus, and equity value.
• Remote work: remote position based in the United States.
• Comprehensive benefits for physical, mental, emotional, and financial well-being.
• Work-life balance; professional growth opportunities; opportunity to impact product adoption.
• Cross-functional exposure; innovation-focused environment; inclusive workplace.