Junior Help Desk Support Agent

📋 Description

• Provide Tier 1 technical support via phone, email, ticketing, and channels.
• Assist with password resets, unlocks, and account access.
• Troubleshoot authentication issues and token requests.
• Route incidents to appropriate teams and document actions.
• Manage user accounts and access across systems.
• Offer English and Spanish support during operating hours.

🎯 Requirements

• Associate degree in IT/CS/Business, or equivalent experience.
• At least 2 years in Help Desk or IT support.
• Experience supporting end users via phone, email, tickets.
• Hands-on with account administration and access management.
• Basic troubleshooting, incident management, and escalation.
• Strong communication and problem-solving skills.

🎁 Benefits

• Remote, US-based work environment.
• Flexible schedules for work-life balance.
• Generous compensation package
• Comprehensive benefits
• Training and professional development
• Career growth in a collaborative tech environment