Copy of Senior Specialist, Customer Account

📋 Description

• The Customer Service Specialist supports domestic top-tier accounts, driving order deliverables via
• Manage day-to-day order entry, status, documentation, and shipment tracking for RX, OTC, and other
• Research and resolve shipping, pricing discrepancies, product returns, and credit processing
• Collaborate with partners to achieve sales and revenue objectives and maintain customer loyalty.

🎯 Requirements

• Bachelor's degree required; 3–5 years of customer service experience preferred.
• Knowledge of cGMP, FDA, and regulatory pharma marketing/manufacturing principles.
• Proficient in Excel (pivot), Word, ERP/SAP, SharePoint, and customer feedback systems.
• Ability to lead meetings and interact with all levels of personnel and customers.
• Analytical, problem-solving, multitasking, and strong time-management skills.
• Ability to work independently and in a team; manage multiple projects and drive timelines.

🎁 Benefits

• AbbVie benefit package including PTO, medical/dental/vision insurance, and 401(k).
• Eligible to participate in short-term incentive programs.
• Equal opportunity employer; information on accommodations available on AbbVie careers site.