Support Engineer - Veterinary HealthTech (Mexico)

📋 Description

• Support Engineer for CX-related tech tickets and onboarding/offboarding workflows.
• Owns data migrations, environment provisioning, and platform-level requests.
• Partners with CX, Success/Implementation teams; maintains runbooks and docs.

🎯 Requirements

• AWS experience with core services (RDS, S3, EC2, ECS).
• Git/GitHub proficient for PRs and onboarding/offboarding.
• Strong English communication; capable of explaining technical concepts clearly.
• Basic security hygiene and data privacy principles.
• Experience with ticketing systems (Jira, Intercom, Front).

🎁 Benefits

• 100% remote work with USD pay.
• Paid time off and autonomy to manage your time.
• Opportunity to work with U.S. clients and global teams.