Manager, Service Assurance

📋 Description

• Lead a cross-functional Service Assurance team focused on Enterprise and Wholesale accounts.
• Supervise technicians in proactive/reactive network repair, surveillance, troubleshooting, and
• Collaborate with customers, vendors, LECs, and internal Brightspeed groups to ensure superior
• Plan and schedule daily activities; ensure staffing and training; manage escalations and
• Monitor performance, generate reports, and drive business objectives within area of responsibility.

🎯 Requirements

• 10+ years of related experience.
• Strong understanding of Transport and Internetworking tech (DDS, DS0, DS1, ISDN PRI, DS3, Ethernet
• Excellent verbal and written communication; ability to engage with all levels of stakeholders.
• Self-development mindset; ability to develop subordinates and set standards.
• Proficient with Microsoft Office, Outlook, Teams.
• Experience with 24/7 Repair Call Center operations (nights/weekends/holidays).

🎁 Benefits

• Competitive compensation and comprehensive benefits.
• Remote/hybrid/work-from-home options supported; inclusive, equal opportunity employer.