Head of Customer - DACH

📋 Description

• Own regional commercial outcomes: GRR and NRR.
• Contribute to scalable customer operating model globally.
• Lead cross-functional regional team (CVPs, Data Scientists, Implementation).
• Be last line of defense on escalations in governance calls.
• Partner with Sales on pre-sale and scoping.
• Run business reviews with Sales and leadership.

🎯 Requirements

• 10+ years leading professional services or delivery in B2B software.
• Experience scaling a services operating model across markets.
• Track record owning commercial metrics (GRR, NRR, revenue).
• Proven experience handling escalations with clients.
• Comfortable with SaaS and services financials and regional forecasting.
• Strong hiring and team-building instincts; C-suite collaboration.

🎁 Benefits

• Global impact in AML/fraud tech initiatives.
• Collaborative culture with growth opportunities.
• Exposure to enterprise-scale delivery and leadership.