Support Engineer - Veterinary HealthTech (Colombia)

📋 Description

• Own technical tickets from CX, including onboarding, migrations, and platform requests
• Handle customer onboarding workflows: provisioning, configuration, integration setup, data imports
• Manage decommissioning: data exports, environment teardown, access revocation
• Execute data migrations with validation and QA checks
• Collaborate with CX, Success/Implementation teams to set resolutions and timelines
• Document processes and runbooks for repeatability

🎯 Requirements

• AWS: verify changes, smoke tests; experience with RDS, S3, EC2, ECS
• Git / GitHub: PR creation, review, merge, verification
• Communication: strong written and verbal English; explain complex tech to non-technical stakeholders
• Basic Security Hygiene: least-privilege, secure data handling
• Ticketing Systems: Jira, Intercom, Front or similar
• Nice-to-Have: Terraform, Kubernetes, Helm

🎁 Benefits

• 100% Remote Work
• USD pay
• Paid Time Off
• Autonomy and collaboration with US-based clients
• Global, diverse team culture