Payments Disputes & Operations Manager

📋 Description

• Lead end-to-end disputes and chargebacks operations.
• Transform back-office processes into strategic, data-driven decisions.
• Identify systemic failures and drive product/ops improvements.
• Serve as the main operational owner for disputes impacting customers.
• Ensure regulatory compliance and manage risk in payments.
• Drive data-informed decisions with dashboards and metrics.

🎯 Requirements

• 7+ years in disputes, risk, payments ops, or CX.
• 3+ years leading operational teams.
• Experience in regulated financial environments.
• Experience managing service ops via KPIs and SLA adherence.
• Proven record in process redesign and automation.

🎁 Benefits

• Opportunities to impact payment ecosystems and fraud prevention.
• Collaborative cross-functional leadership.