Chef de service de district - Garantie Montréal / District Service Manager - Warranty Montreal

📋 Description

• Lead district warranty programs and service performance initiatives.
• Collaborate with dealership leaders to enforce policies and processes.
• Analyze customer satisfaction and dealer data to improve first-time repairs and experience.
• Manage courtesy transport programs and reduce warranty costs.
• Ensure processes for repeat repairs, concerns, and field actions are effective.
• Escalate complex cases to technical assistance when needed.

🎯 Requirements

• Bachelor’s degree, preferably in Business, Marketing, or related discipline.
• Strong experience in service operations, warranty administration, or automotive retail.
• Strong communication and leadership to influence stakeholders.
• Analytical, decisive, and ability to develop corrective actions.
• Excellent bilingual skills in French and English (written and spoken).
• Independent worker with cross-functional collaboration.

🎁 Benefits

• Remote work: Fully remote; based anywhere in Canada.
• Salary: CAD $76,100–$114,300; final offer based on factors and qualifications.
• Performance opportunities and total rewards programs.
• Paid time off and healthcare benefits.
• Insurance and retirement plan contributions.
• Vehicle program and inclusive environment.