Principal Product Manager - Knowledge Bases & Ask AI

📋 Description

• Define and drive long-term vision, strategy, roadmap for Knowledge Bases & Ask AI.
• Own end-to-end Ask AI experience across chat, voice, memory, templates, tools, and lifecycle.
• Lead platform strategy: ingestion, parsing, embeddings, indexing, retrieval, re-ranking, and
• Establish a shared context model across identity, permissions, CRM data, and memory.
• Develop robust evaluation frameworks for retrieval quality, answer accuracy, and latency.
• Collaborate with AI, engineering, security, and platform teams on orchestration, memory, and

🎯 Requirements

• 12+ years in product management in complex B2B SaaS, AI assistants, or related areas.
• Experience as Principal PM, Staff PM, Lead PM, or senior IC on a business-critical platform.
• Proven ability to define strategy across teams and deliver customer and commercial outcomes.
• Track record building production AI products combining answers, context, tools, workflows, and

🎁 Benefits

• Fully remote opportunity for candidates based in India.
• Opportunity to shape foundational AI platform standards across multiple teams.
• Remote-first environment with high autonomy and ownership.