Digital Customer Success Campaign Manager

📋 Description

• Design, launch, and improve digital customer journeys at scale across onboarding, activation
• Develop targeted campaigns to move customers from trial to product adoption and guide to the next
• Draft and optimize customer-facing emails and connect with education resources and other digital
• Use customer signals and behaviors to identify friction or opportunities and create timely
• Monitor campaign performance with metrics like engagement, activation, retention, and expansion
• Collaborate with Product, CS, Marketing, Data, Operations, and Content to keep programs accurate

🎯 Requirements

• Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations
• Owned or contributed to lifecycle or digital customer programs with measurable impact.
• Clear, engaging customer-facing communications; adapt messaging for different audiences.
• Interpret product usage data and turn insights into campaign improvements.
• Experience bridging CS, Product, Marketing, Data, Operations, and Content teams.

🎁 Benefits

• Remote-first with USA/Canada hiring; competitive benefits and PTO.
• Salary examples provided (USD/CAD) with eligibility for benefits and equity.
• AI-forward environment with opportunities to use and shape AI-driven tooling.