Customer Experience Specialist - Melio

📋 Description

• Provide high-quality support via phone, email, and live chat.
• Maintain accurate records in Salesforce and Zendesk.
• Master the CX strategy and Melio product knowledge.
• Collaborate across Xero teams to escalate complex issues.

🎯 Requirements

• Experience in a service-led environment with quality/productivity targets.
• Clear, confident communication; ability to simplify complex information.
• Growth mindset and willingness to learn new technologies/accounting systems.
• Ability to manage multiple digital interactions with empathy and calmness.
• Self-management and strong accountability for problem solving.
• Trust-based relationship-building with teammates and customers.