Lead, Product Support

📋 Description

• Lead Safety Ops Product Support team at Roblox
• Guide escalations, reliability, and process improvements
• Own integration with PSS/PSM for issue synthesis and prioritization
• Drive health and operational excellence across domains
• Manage cross-functional partnerships for timely responses
• Support launches with content, tooling, and readiness plans

🎯 Requirements

• 8+ years in technical or product support
• Proven people management and career development
• Strong root-cause analysis and incident handling
• Experience leading high-severity incident response
• Cross-functional influence without direct authority
• Excellent written communication and ambiguity tolerance

🎁 Benefits

• Career growth in a global platform
• Collaborative, data-driven culture
• Role based in office with some on-site presence
• Equal opportunity employer and inclusive culture