Client Service Associate (CSA) - Planning & Scheduling

📋 Description

• Coordinate and assign nursing and home-support visits based on client needs, staff availability
• Receive and process client referrals, updates, admissions, and cancellations
• Manage daily schedules and adjust for sick calls, admissions, staff changes
• Respond to inquiries from clients, nurses, physicians, and partners with accurate information
• Collaborate with colleagues to maintain staffing levels and address scheduling gaps
• Provide administrative support to ensure high-quality service delivery

🎯 Requirements

• High school diploma required; university/college preferred
• Experience in scheduling, logistics, or healthcare coordination
• Customer service or contact-center experience is a plus
• Familiarity with scheduling platforms like AlayaCare; proficiency in MS Office and Outlook
• Office Admin or Medical Terminology certificates helpful
• Experience in healthcare or unionized environments is a bonus

🎁 Benefits

• Competitive hourly compensation CAD $20.64–$23.28 per hour
• Temporary, full-time position; 75 hours bi-weekly, day schedules
• Vacation time and paid statutory holidays
• Health and dental benefits, long-term disability coverage
• Employee Assistance Program
• Structured schedules and onboarding for work-life balance