North AmericaFull TimeOperations
Remotely
automationdata analysisprocess improvementcoachingdisability claimsmicrosoft officelong term disabilityadjudication
Job Description
📋 Description
- Remote role handling LTD claims for a partner company.
- Provide guidance on complex claims and adjudication matters.
- Improve claim decision quality, management accuracy, and turnaround times.
- Identify root causes, assess risks, and develop practical solutions.
- Coach colleagues and promote knowledge sharing and customer service.
🎯 Requirements
- 3+ years LTD claims handling experience; DI experience preferred.
- 1+ year coaching or mentoring frontline staff.
- Extensive knowledge of group LTD products and procedures.
- Strong analytical and communication skills; able to explain complex topics.
- Proficient with Microsoft Office; familiarity with databases and imaging systems.
🎁 Benefits
- Salary range: $58,620–$96,300 per year.
- Possible annual incentive potential.
- Remote work arrangement with travel to offices as needed.
- Comprehensive benefits and well-being programs.
- Career growth, mentoring, and leadership development opportunities.