Lead Technical Support Engineer

📋 Description

• Lead first-level liaison with customers
• Diagnose and resolve technical issues
• Collaborate with engineering, QA, and product teams
• Support in-field hardware/software issues on connected vehicle platforms
• Work in a 24x7x365 operations center with weekend shifts

🎯 Requirements

• 6–8 years in technical support, SaaS or cloud
• SQL knowledge; experience with Postgres/MySQL
• Familiarity with ITSM tools (ServiceNow, JIRA, Salesforce)
• REST APIs and webhooks experience
• Root-cause analysis and clear communication of findings
• Strong problem solving and collaboration in fast-paced teams

🎁 Benefits

• Inclusive, diverse workplace
• Equal-opportunity employer