ITSM Coordinator

📋 Description

• Coordinate triage for Manual Review tickets and route to correct teams.
• Monitor Spam Cleanup and Client IT Boards for proper classification and routing.
• Dispatch onsite service tickets with vendors and schedule efficiently.
• Track and escalate urgent updates to appropriate teams.
• Reach out to clients to obtain needed information and ensure ticket progress.
• Review tickets for proper bundling, prioritization, and assignment.

🎯 Requirements

• Associate's Degree in a computer-related field preferred.
• 2-4 years of customer service experience required.
• 1-3 years in ticket management or triage is preferred.

🎁 Benefits

• Proactive problem-solving culture.
• Ownership and accountability in work.
• Focus on continuous improvement and process efficiency.