Senior Technical Support Engineer

📋 Description

• Second-level liaison between Netradyne and customers
• Diagnose and resolve technical issues for in-field hardware/software
• Engage with customers to troubleshoot connected vehicle platforms
• Support international customers; US/UK preferred
• Work in a 24x7x365 ops center with flexible shifts, including weekends

🎯 Requirements

• 3-6 years in technical support, preferably SaaS/cloud
• Experience in Incident management
• Basic SQL with databases (PostgreSQL, MySQL, etc.)
• Familiarity with ITSM tools (ServiceNow, JIRA, Salesforce)
• Hands-on with REST APIs and webhooks
• Strong problem-solving and communication; ability to work under pressure

🎁 Benefits

• Collaborative, inclusive workplace culture
• Opportunities to grow in a fast-paced team