Remotely
leadershipcustomer successstakeholder managemententerprise saaspost salesnrrgrr
Job Description
📋 Description
- Oversee Enterprise Technical Success org and health of high-value account portfolio.
- Lead Managers to develop Technical Success Managers and executive relationships.
- Own regional NRR/GRR and team health, customer outcomes.
- Engage strategic accounts for renewals, escalations, and business reviews.
- Collaborate with Sales, Product, Engineering to action portfolio intel.
- Operate with commercial judgment, operational rigor, and strong people leadership.
🎯 Requirements
- 8+ years in post-sales roles (Customer Success, Technical Account Management) including at least 3
- Experience managing managers; strong leadership across second-line teams.
- Strong commercial acumen to interpret NRR/GRR and craft recovery strategies.
- Executive presence with experience handling VP/C-suite customers.
- Deep understanding of enterprise SaaS, retention, renewals, and account risk.
- UCaaS/CCaaS or cloud communications SaaS background preferred; remote/distributed teams a plus.
🎁 Benefits
- Base salary: $184,800–$249,800, plus location-based adjustments.
- Eligibility for variable pay and equity.
- Medical, dental, vision, disability, life insurance.
- 401(k) matching, ESPP, HSA/FSA, commuter benefits.
- Paid time off, parental leave, and wellbeing programs.
- Remote-friendly with cross-region collaboration.
