North AmericaFull TimeOperations
Remotely
customer successprofessional serviceschange managementsaasgtmaipsa
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Job Description
📋 Description
- Lead a regional delivery team through a shift to value-driven advisory model centered around AI.
- Bridge technical execution with executive-level business consulting to ensure measurable customer
- Institutionalize scalable delivery processes for operational excellence and outcomes.
- Partner with account teams to fuel expansion and drive bookings.
- Manage a team of strategic advisors redefining their value as AI reshapes services.
- Balance an operational mindset with curiosity for what's next; coach for resilience.
🎯 Requirements
- 7+ years in SaaS Professional Services with pivot/disruption experience.
- Ability to anticipate AI impact on customer needs and shape industry trends.
- 2+ years leading high-performing teams of individual contributors.
- Experience designing, selling, delivering SaaS Professional Services with leadership
- Strong client management and relationship-building across pre/post-sales.
- Proven GTM collaboration with Sales and Customer Success.
🎁 Benefits
- US Base Salary Range: $122,500 – $160,000 USD.
- Employer-sponsored medical/vision/dental coverage for full-time employees.
- 401k match program.
- Monthly productivity stipend and generous parental leave.
- Teleworking options from any registered location in the US (role specific).
- Professional growth opportunities and access to Udemy online courses.