Service Center Representative - Specialty

📋 Description

• Serve as a primary point of contact for patients by phone, providing professional, courteous, and
• Schedule, confirm, and coordinate patient appointments while helping patients navigate access to
• Answer patient questions, route calls to the appropriate teams, and relay messages to clinical
• Verify and update patient registration and insurance information to support accurate records and
• Assist patients with MyChart and other patient portal-related questions and support.
• Coordinate and support referrals, authorizations, and patient outreach activities.

🎯 Requirements

• High school diploma or GED required.
• Previous experience in patient services, medical reception, healthcare call center, customer
• Strong verbal and written communication skills.
• Strong customer-service orientation and a compassionate, patient-centered approach.
• Ability to listen carefully, understand patient needs, and route questions or requests
• Strong organizational skills and attention to detail.

🎁 Benefits

• Full-time employment with a day shift schedule.
• Potential to work from home, depending on eligibility and business requirements.
• Day-one benefits for eligible team members.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative team environment.
• Meaningful work helping patients navigate appointments and their broader healthcare journey.