Sr. Manager, Strategic Customer Success

📋 Description

• Lead the Technical Advisor operating model, including team deployment, account coverage
• Build, hire, coach, and develop a high-performing team of Technical Advisors, establishing clear
• Define and evolve strategies for driving adoption across a cybersecurity platform, using customer
• Establish scalable customer adoption and value-realization methodologies, continuously refining
• Serve as the senior technical escalation point for complex, high-value, or at-risk strategic
• Partner with Customer Success Engineering, Solutions Engineering, Solutions Architecture, Account

🎯 Requirements

• 7+ years of technical experience in Customer Success, Technical Account Management, post-sales
• 3+ years of experience directly managing or leading a customer-facing technical team, with
• Strong foundational knowledge of cybersecurity domains such as security operations, endpoint
• Hands-on experience with SaaS security solutions or enterprise cybersecurity platforms and the
• Proven experience creating or scaling customer adoption methodologies, playbooks, operating models
• Strong analytical and operational skills, with the ability to use customer usage, consumption

🎁 Benefits

• Remote work opportunity within the United States.
• Comprehensive health benefits and paid time off.
• Pre-partum, maternity, parental, medical leave, and adoption assistance.
• Mental health and wellness program with an annual wellness incentive.
• 401(k) plan with company match.
• Pet insurance.