Operations Manager - Customer Service & Retentions LATAM

📋 Description

• Lead day-to-day operations of CS and retention
• Align strategies with business objectives
• Ensure SLAs, KPIs, and quality standards
• Optimize workflows and staffing models
• Coach teams and drive data-driven improvements

🎯 Requirements

• 7–10 years in Customer Service/Operations
• 3–5 years in leadership/management
• Experience with customer retention programs
• Strong operational performance management
• Leadership, coaching, and stakeholder mgmt
• Experience with CRM and data analytics tools

🎁 Benefits

• Remote-first, globally distributed team
• Career growth in a fast-growing startup
• Cross-functional collaboration with Sales, Product, Marketing