GDS Expert - Client Support

📋 Description

• Research, build, and price air itineraries in GDS — same-day turnaround
• Treat air requests as sales chats; highlight Kensington Air's value
• Identify upsell opportunities; pursue requested segments
• Issue tickets; QA tickets, invoices, seats, and requests
• Process refunds, exchanges, reissues per standard procedure
• Monitor bookings daily for schedule changes; resolve issues quickly

🎯 Requirements

• GDS ticketing experience (ADX and/or Sabre)
• Airline fare and contract knowledge (published, net, and contract fares)
• Oral and written English fluency
• Proven ability to upsell opportunities in a consultative manner
• Strong attention to detail and quality control mindset
• Excellent customer service skills; handle objections under pressure

🎁 Benefits

• All your information will be kept confidential according to EEO guidelines.