IT Operations Administrator (f/m/d)

📋 Description

• Own SaaS platform administration across all Focused Energy sites, including user accounts
• Execute IT processes consistently, identify process gaps, and keep documentation accurate and
• Design and deliver user training to help employees use core IT tools confidently.
• Coordinate onboarding and offboarding IT activities with People Operations; ensure access on day
• Build and maintain an accessible library of IT process documentation and self-service resources.
• Apply IT processes and standards consistently across locations for a globally distributed workforce.

🎯 Requirements

• Experience administering SaaS platforms, including user accounts, licences, permissions, and access
• IAM, SSO tooling, access reviews, and account provisioning/revocation.
• Familiarity with Google Workspace or Microsoft 365, Slack, Jira, Confluence, and Box.
• Experience with ticketing systems, MDM platforms, or comparable IT administration tools.
• ITIL-aligned service management, GDPR relevance to IT operations, and core IT security standards.
• Business fluent in English and German (written and verbal).

🎁 Benefits

• Focused Energy is an equal opportunity employer committed to an inclusive environment.