Senior Technical Support Analyst

📋 Description

• Senior Engineer Technical Support as L1 liaison between Netradyne and customers
• Diagnose and resolve technical issues for in-field hardware/software on connected vehicle platforms
• Engage customers to troubleshoot and ensure timely resolutions across 24x7x365 operations

🎯 Requirements

• 3-6 years of technical support experience, preferably SaaS/cloud
• Incident management process experience
• Basic SQL with Postgres/MySQL
• Familiarity with ITSM tools (ServiceNow, JIRA, Salesforce)
• Hands-on with REST APIs and webhooks
• Strong problem-solving and communication, able to work in shifts

🎁 Benefits

• Collaborative, inclusive workplace culture
• Opportunity to work with cross-functional teams
• Equal-opportunity employer