Training and Documentation Specialist

📋 Description

• Own creation, revision, and maintenance of docs and training materials across support channels
• Build and maintain LMS courses, enroll internal teams, package training for BPO partners
• Partner with BPO T&D specialists for standardized training
• Write Zendesk macros and Help Center articles for AI-assisted resolution
• Maintain Confluence docs as a single source of truth
• Run content audits to prevent outdated or conflicting material

🎯 Requirements

• 3+ years in training, documentation, QA, or support ops
• Ability to build clear, engaging training content
• Experience with LMS platforms (course building, enrollments)
• Proficiency with Confluence and Zendesk Knowledge
• Strong PM and org skills; multi-initiative balance
• Experience writing for AI retrieval and structured articles

🎁 Benefits

• Medical, dental, vision insurance
• Stock options
• Wellness subscription
• Home-office stipend
• 401k
• 12 weeks parental leave