Sr. CE Program Manager

📋 Description

• Role focused on leading customer excellence programs and cross-functional collaboration.
• Own performance reporting, adoption, retention, and customer value initiatives.
• Partner with BI, CS, Scale, Product Marketing, and other teams to align on customer experiences.
• Drive multi-channel engagement, onboarding, adoption, and expansion motions using customer journey
• Design and iterate programs with rigorous measurement and continuous improvement.
• Lead or contribute to strategic initiatives and roadmap planning.

🎯 Requirements

• 8+ years in program management in SaaS or Customer Success environments.
• Expertise with program management tools, Marketo, Salesforce, Gainsight Journey Orchestrator, and
• Strong analytics mindset with ability to translate data into insights and actions.
• Experience presenting to cross-functional leadership and influencing stakeholder decisions.
• Familiarity with Smartsheet is beneficial but not required.

🎁 Benefits

• US base salary range: $135,000 – $172,500 USD.
• Employer subsidized medical/vision/dental for full-time employees.
• 401k match, annual paid holidays, parental leave, volunteer days, and professional development
• Teleworking options from US locations (role specific).