Digital Administrator

📋 Description

• Provide daily support for digital platforms and stakeholders using a ticketing system (Jira).
• Handle contract management in Genesis and general Genesis support requests.
• Update Jira with ticket progress and ensure accurate record keeping.
• Train stakeholders as needed and keep SOP documents updated.
• Identify trends in requests and provide feedback to BI Development Lead.
• Perform daily QA checks on all requests handled.

🎯 Requirements

• Matric/Grade 12 senior certificate.
• Experience in EAP/EWP and diversified services beneficial.

🎁 Benefits

• Flexible to attend meetings outside standard local hours to support global teams.
• Stable Wi-Fi and backup power for remote work.