IT Service Desk Specialist

📋 Description

• Join our global IT Service Desk team to deliver professional, timely IT support for internal users
• Act as first point of contact for IT requests, troubleshoot issues, resolve incidents, and escalate
• Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.
• Manage ticket handling with priorities and SLA, collaborating with L2/L3 teams.
• Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and assist with
• Coordinate with third-party vendors for hardware, software, or service issues.

🎯 Requirements

• Education & Experience: Degree or IT certification plus up to 3 years of experience OR 3–5
• Technical Skills: Strong knowledge of Windows OS and Microsoft 365; hands-on end-user IT support
• Soft Skills & Language: Fluent in English; excellent customer-focused communication; ability to
• Application note: Submit your CV in English.

🎁 Benefits

• Starting salary from 47,000 EUR gross annually; bonuses based on performance; meal vouchers and
• 20 days holiday + 6 ADV days; hospitalization and group insurance; bike lease; laptop and mobile
• Professional training and development; inclusive culture; access to TOMRA Share Purchase Program.